Service Quest Privacy Policy

Last Updated: August 17, 2025, 09:32 PM AEST

At Service Quest (www.servicequest.com.au), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, logged-in portal, and services, including the registration process and payment handling.

1. What Information Do We Collect

We collect the following types of information during registration and service use:

• Personal Information: Full name and email address when you register as a Customer or Helper.
• Service-Related Data: Service address, contact number, and payment details (processed securely via Stripe) to facilitate bookings, payments, or job assignments for Customers and Helpers. Where sensitive information (e.g., payment details or service address) is collected, we obtain your explicit consent. For individuals under 15, we require parental consent.
• Technical Data: IP address, browser type, and device information when you use our WordPress-hosted site with Elementor and WooCommerce plugins.

2. How We Collect Data

We use your data to:

• Process your registration and create your account in our logged-in portal for Customers and Helpers.
• Manage service bookings for Customers and assign jobs to Helpers, coordinated by Administrators.
• Process payments securely through Stripe for services rendered to Customers or payments to Helpers.
• Communicate with you regarding your account, bookings, job assignments, or support needs.

3. Purpose of Collection

We use your information to:

• Facilitate service delivery as outlined in Section 2.
• Share payment details with Stripe under data processing agreements compliant with the Privacy Act 1988 to process payments.
• Share service address and contact number with approved Helpers or Administrators to facilitate job assignments or service delivery, only with your explicit consent, manageable via your portal settings.
• Disclose information if required by law or to protect our rights and safety.
• Improve our services through aggregated, de-identified data for analytics, in compliance with APP 6.
• Communicate updates or promotions with your consent, which you can withdraw by adjusting your preferences.

4. Data Security

We implement safeguards, including encryption and secure hosting, to protect your data. Our staff are trained in compliance standards, and we maintain public liability insurance to ensure your trust. We use industry-standard measures to protect against unauthorised access, loss, or misuse. In the event of a data breach likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) within 30 days as required by the Notifiable Data Breaches scheme. We retain your data only as long as necessary to fulfill our services or comply with legal obligations; financial data is retained for 7 years, while other data is retained for 2 years post-service unless otherwise required by law.

5. Disclosure of Information

We may share your data with:

• Approved Helpers and Administrators to deliver services, with your consent.
• Regulatory bodies (e.g., OAIC) for compliance purposes.
• Third-party service providers (e.g., Stripe) under confidentiality agreements compliant with APP 11. We do not sell your data to third parties.

6. Your Rights

You have the right to:

• Access or request correction of your personal information, processed within 30 days.
• Request deletion of your data where not required for legal or service purposes, processed within 30 days.
• Contact us at admin@servicequest.com.au to exercise these rights. If your complaint is unresolved, you may contact the OAIC at oaic.gov.au.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices; please review their policies.

8. International Data Transfers

Data may be processed by Stripe or other providers in the USA or EU. We ensure Stripe is contractually bound to protect your data to a standard comparable to the APPs, and we remain accountable for any breaches under APP 8.1, in compliance with the Privacy Act 1988.

9. Changes to This Policy

We may update this Privacy Policy, with notice of material changes posted on www.servicequest.com.au at least 30 days in advance via email or portal notification. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any queries or privacy concerns, email us at admin@servicequest.com.au. We aim to respond within 24 hours.